Privacy policy

1. Introduction

Lover Lock (“we,” “us,” or “our”) operates loverlock.us. We respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you when you visit our website or purchase our products.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Contact and identity information: Your name, email address, telephone number, billing address, and shipping address.

Order information: Products purchased, order history, delivery details, returns, refunds, and customer service communications.

Payment information: Payment-related details needed to complete a transaction. Payment information may be processed directly by third-party payment providers. We do not intentionally store full payment card details on our own systems unless explicitly disclosed and handled in accordance with applicable requirements.

Technical information: IP address, browser type, device information, approximate location derived from technical data, and website interaction information.

Communications: Information you provide when contacting customer support, submitting a request, or responding to a survey.

3. How We Use Information

We may use personal information to:

Process and fulfill orders
Arrange shipping, delivery, returns, and refunds
Communicate order confirmations and shipping updates
Respond to customer service inquiries
Process payments and help detect fraud or unauthorized transactions
Operate, maintain, and improve our website
Understand shopping activity and website performance
Send promotional communications where permitted and, when required, with your consent
Comply with legal obligations and protect our lawful interests

4. Cookies and Similar Technologies

Our website or service providers may use cookies and similar technologies to maintain website functionality, remember preferences, understand site usage, and support analytics or advertising where applicable.

You may be able to control cookies through your browser settings and any cookie preference tools made available on our website. Disabling certain cookies may affect website functionality.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

5. How We Share Information

We may disclose personal information to the following categories of recipients when necessary for the purposes described in this policy:

Payment processors and fraud prevention providers
Shipping carriers and fulfillment service providers
Website hosting, ecommerce, and technical support providers
Analytics and marketing providers, where applicable
Professional advisers, regulators, law enforcement, or other parties when legally required or necessary to protect rights and safety
A successor entity in connection with a business transaction, subject to applicable law

We do not sell personal information for money. If we engage in targeted advertising or other data sharing that is defined as a “sale” or “sharing” under applicable privacy law, we will provide any required notices and choices.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.

Retention periods depend on the type of information and the purpose for which it was collected. When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

No method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information. You may also have the right to obtain a copy of your information, opt out of certain data processing, or withdraw consent where processing relies on consent.

To submit a privacy request, contact hello@loverlock.us. We may need to verify your identity before processing a request.

We will respond in accordance with applicable legal requirements. If we cannot fulfill a request, we will explain the reason where required by law.

9. Marketing Communications

If we send promotional emails, you may unsubscribe using the link included in the message or contact us directly.

Even if you opt out of promotional communications, we may still send necessary transactional messages concerning orders, payments, delivery, returns, or customer service.

10. Children's Privacy

Our website is intended for a general shopping audience and is not directed toward children under 13. We do not knowingly collect personal information directly from children under 13 in violation of applicable law.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate steps.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own policies.

We encourage you to review the privacy notices of any third-party service you use.

12. International Visitors

If you access our website from outside the United States, your information may be processed in the United States or other locations where our service providers operate, subject to applicable law.