Shipping policy

Lover Lock aims to provide a clear and reliable shipping experience. Please review our order processing times, shipping fees, and delivery estimates below.

Order Processing Time

Our standard order processing time is 1–2 business days.

Processing begins after payment authorization and order confirmation. Orders are prepared for shipment during business days, excluding weekends and applicable public holidays.

Processing time is separate from shipping transit time.

Shipping Fee

We charge a flat standard shipping fee of $5.50 per order.

The applicable shipping charge will be displayed at checkout before payment is completed. If any special shipping option is offered, its cost and terms will be presented before you place your order.

Shipping and Transit Time

Our estimated shipping transit time is 5–8 business days after dispatch.

This estimate refers to transit time and does not include the 1–2 business days required for order processing.

The estimated total time from order placement to delivery is therefore approximately 6–10 business days, excluding weekends, public holidays, and unexpected delays.

Delivery estimates are not guaranteed dates. Actual delivery may vary depending on the destination, carrier operations, weather, peak-season volume, or other circumstances outside our reasonable control.

Shipping Destinations

Available shipping destinations and service options will be displayed at checkout. Please confirm that your shipping address is complete and accurate before submitting your order.

We cannot guarantee successful delivery when an address is incomplete or incorrect.

Tracking Information

When tracking is available, tracking details will be sent to the email address provided at checkout.

Please allow time for the carrier to scan the package and update its tracking information after dispatch.

Delivery Delays

Although we work to meet our stated processing and transit estimates, delays may occasionally occur.

If we become aware that an order cannot be shipped within the promised timeframe, we will notify you and provide the revised information and cancellation or refund options required by applicable law.

If a package appears delayed or tracking has not updated for an extended period, please contact hello@loverlock.us with your order number.

Incorrect Addresses and Undeliverable Packages

Customers are responsible for providing accurate shipping details at checkout. If you notice an address error, contact us immediately. We will try to help if the order has not yet been dispatched, but changes cannot be guaranteed after shipment.

If a package is returned to us as undeliverable, we will contact you to discuss the available next steps.

Lost or Damaged Packages

If your package appears lost or arrives damaged, please contact hello@loverlock.us. Include your order number, tracking details if available, and photographs of any visible damage.

We will review the information and work toward an appropriate resolution.