Refund policy

At Lover Lock, we want you to feel confident when shopping with us. This policy explains how to request a return and how refunds are handled.

30-Day Return Period

We accept eligible return requests within 30 days of the date your order is delivered.

To qualify for a return, items must generally be unworn, unwashed, undamaged, and in their original condition, with original tags and packaging where applicable. Items must not show signs of use, alteration, or damage caused after delivery.

How to Request a Return

To start a return, email hello@loverlock.us with the following information:

Your order number
The item or items you wish to return
The reason for the return

Please contact us before sending anything back. We will review your request and provide return instructions, including the appropriate return address.

Unauthorized or incorrectly addressed returns may experience processing delays.

Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or other customer preference reasons, the customer is responsible for the return shipping cost.

If an item arrives damaged, defective, or incorrect, please contact us with supporting details. We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or other remedy as applicable. Where the issue is confirmed to be our responsibility, we will provide appropriate return arrangements.

Original shipping charges are generally non-refundable for preference-based returns, except where required by applicable law or where the return results from our error.

Items Not Eligible for Return

Items that have been worn, washed, altered, or damaged through customer use may not qualify for a return. Items returned outside the 30-day return period may also be ineligible, except where applicable law requires otherwise.

If an item is defective or does not conform to its description, please contact us even if you are unsure whether it qualifies under the standard return conditions.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the return outcome.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Lover Lock does not guarantee that a refund will appear in your account immediately after approval.

Exchanges

If you need a different size or item, please contact hello@loverlock.us. Exchanges are subject to product availability. Depending on the circumstances, we may ask you to return the original item and place a new order.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible before it is shipped. Once an order has been dispatched, it may no longer be possible to cancel it, and the standard return process may apply.